{"id":1389,"date":"2022-07-18T20:32:15","date_gmt":"2022-07-19T00:32:15","guid":{"rendered":"https:\/\/www.linkageconnect.com\/?p=1389"},"modified":"2022-07-18T20:32:15","modified_gmt":"2022-07-19T00:32:15","slug":"link-age-connect-testimonial-the-riverwoods-group-exeter-nh","status":"publish","type":"post","link":"http:\/\/11-design.com\/las\/link-age-connect-testimonial-the-riverwoods-group-exeter-nh\/","title":{"rendered":"Link-age Connect Testimonial: The RiverWoods Group (Exeter, NH)"},"content":{"rendered":"<div>\n<p>David Lafferty, CIO at The RiverWoods Group (Exeter, NH) recently provided the following testimonial on a recent project with Link-age Connect:<\/p>\n<\/div>\n<p><em>The RiverWoods Group recently implemented a new resident services portal, replacing a legacy platform that many residents had become familiar with.\u00a0 This new platform generated a lot of feedback, as well as complaints from residents.\u00a0 RiverWoods needed to implement a process to objectively collect this feedback to determine how best to identify and implement improvements to the portal.<\/em><\/p>\n<p><em>RiverWoods engaged with Link-age Connect working with Sue Viox.\u00a0 Sue worked closely to understand the unique factors related to resident perceptions in using the portal.\u00a0 Sue was instrumental in facilitating various focus groups in order to develop a tailored survey which would be most helpful in collecting resident feedback.\u00a0 Sue\u2019s keen understanding of how senior adults use technology was instrumental in assuring Riverwoods had an effective survey tool with actionable results.\u00a0 She worked closely with our team constantly fine tuning aspects of the survey and the delivery process.\u00a0 As a result, RiverWoods achieved an exceptional response rate to our survey and was able to develop and communicate a portal improvement plan that has been met with positive feedback from our residents.\u00a0<\/em><\/p>\n<p aria-hidden=\"true\"><em>We value Sue\u2019s expertise in the senior living space and highly recommend Sue, and Link-age Connect to organizations seeking a partner in achieving high quality resident services.\u00a0<\/em><\/p>\n<div>\n<p><em>David Lafferty<\/em><br \/>\n<em>CIO<\/em><br \/>\n<em>RiverWoods Group<\/em><br \/>\n<em>5 White Oak Drive<\/em><br \/>\n<em>Exeter, NH 03833<\/em><\/p>\n<p aria-hidden=\"true\">\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>David Lafferty, CIO at The RiverWoods Group (Exeter, NH) recently provided the following testimonial on a recent project with Link-age Connect: The RiverWoods Group recently implemented a new resident services portal, replacing a legacy platform that many residents had become familiar with.\u00a0 This new platform generated a lot of feedback, as well as complaints from [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":4123,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_mo_disable_npp":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-1389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Link-age Connect Testimonial: The RiverWoods Group (Exeter, NH) - Link-age Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/11-design.com\/las\/link-age-connect-testimonial-the-riverwoods-group-exeter-nh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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