Resource for Direct & Indirect BC’s and for Marketers
The Customer Success Team continues to expand their support of our sales teams and customers. Through the Support App, BC’s and Marketers can enroll new Marketer sales representatives in the Sales Orientation program as well as submit questions or issues related to Marketer programs and promotions. Also, Direct and Indirect BC’s can request Fluid Analysis Reviews and Presentations.
The Customer Success team is ready to help you and your customers with:
- Orientation
- Enroll Marketer sales representatives in the Chevron Lubricants Sales Orientation.
- Fluid Analysis Reviews
- Request Fluid Analysis reviews and presentations for Direct accounts and Marketers’ customers (account must participate in Lubewatch Oil Analysis program).
- Merit
- Why didn’t I receive my Merit Points?
- Why can’t I log into the Merit Portal?
- Co-Op
- How do I request Co-Op funds for a new Installer?
- Why has my request for Co-Op funds not been approved?
- How can I view my Installer’s Co-Op funds balance?
- Where can I find approved logos for local or digital advertising?
- How do I request pre-approval, submit a claim or check claim status?
- Why has my claim not been approved?
- Chevron Merchandise Center
- Can I use Co-Op funds to make purchases on the Chevron Merch Center?
- Do I need to submit a Co-Op claim if I make a purchase on the Chevron Merch Center?
- 1st Source Program
- How do I complete my Max funds’ Business Development Plan?
Customers may contact this team by entering a case in the Support App or by sending an email to customersuccess@chevron.com.
