To help support the roll out of the new xpress lube® shopper program™, we have put together a host of sales and marketing support materials. The xpress lube shopper program is Chevron’s proprietary mystery shop and image audit system that is designed to assess customer satisfaction and facility image in the eyes of Do-It-For-Me consumers and Chevron. It is intended to enhance and improve customer satisfaction and how the brand is represented across the entire xpress lube branded fast lube network.
Xpress lube shopper program sales support materials consist of the following:
- Program introduction
- Participant terms and conditions (signed electronically by participants)
- Mystery shop guide
- Mystery shop FAQ
- Image audit guide
- Image audit compliance process
- Image evaluator authorization letter
- Image audit FAQ
Check out the articles addressing the xpress lube Shopper Program and the corresponding webinars for more information on the overall program.
