Chevron Lubetek is now live with Amazon Connect/Salesforce Voice 360. This new system integrates Lubetek’s phone calls, live chats, and emails into one, via Salesforce Service Cloud software. The impact of this digitalization change removes low value work, like manually capturing case information using Voice-To-Text transcription. Additionally, the system will improve our inquiry routing/notification capabilities, which allows for improved visibility and efficiency to our workstream.
Customers can still call a Lubetek representative at 1-800-582-3835 (this number has not changed). Now when customers call, we can put a greater focus on the quality of our responses while also decreasing our response time. Additionally, when a customer is on hold for an agent, there will be an optional callback feature in which the system will auto-generate a call back within a few minutes.
Lubricant Sales & Lubricant Business Center Teams – please communicate to your Marketers and direct customers that they can now reach us directly by selecting prompt #4.
And you can jump to the U.S. and Canada English LubeTek pages through the links below.
